Need to Return a product?
To return a product at Kenmie Computer, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our sales department at sales@kenmiecomputer.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 304-637-7223
Monday - Friday: 8:00am - 4:30pm (EST)
By e-mail: sales@kenmiecomputer.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, Kenmie Computer accepts returns on merchandise from select manufacturers within 30 days. However, Kenmie Computer reserves the right to authorize product returns beyond 30 days from the invoice date.  Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to Kenmie Computer on returned items, and Kenmie Computer will pay the shipping charges on the replacement or exchange item(s) going back.

Send your return via trackable courier to the address below unless we instruct you otherwise:

• Kenmie Computer Corporation
  108 3rd Street
  Seneca Mall, Suite 21
  Elkins, WV  26241

Returns can be for exchange, replacement, refund or credit at Kenmie Computer's discretion. Please be aware that specific manufacturers have more restrictive return policies.